Complaints

Last updated 27 July 2026

We want to hear from you

If you are not happy with our services, please tell us. We take complaints seriously and aim to resolve them fairly and promptly.

How to make a complaint

You can contact us:

• Email: Info@Virtca.com
• Phone: +61 456 398 098
• Mail: 7221/252–254 Halifax St, Adelaide, SA 5000

How we handle it

We will acknowledge your complaint promptly and work to resolve it. In line with ASIC Regulatory Guide 271, we will give you our response within a maximum of 30 calendar days of receiving your complaint.

If you are not satisfied

If we cannot resolve your complaint to your satisfaction, or you have not received a response within the required time, you can refer it to the Australian Financial Complaints Authority (AFCA). AFCA provides free, independent external dispute resolution.

• Website: afca.org.au
• Email: info@afca.org.au
• Phone: 1800 931 678 (free call)
• Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

A privacy-related complaint can also be raised with the Office of the Australian Information Commissioner — see our Privacy Policy.